Frequently Asked Questions

2.000 Shipping is free for all orders of 200 TL or more. For orders below that amount, a flat shipping fee of 200 TL applies.

Orders placed before 4:00 p.m. are shipped the same day; those placed after that time are shipped the next business day.

When your order is shipped, we'll send you a tracking number via text message and email. You can also track it under "My Account > My Orders."

You can submit a return request within 14 days for unused products that are in their original packaging and include all parts.

For health and safety reasons, products that have been used, burned, or damaged during installation cannot be returned.

You can submit a request via My Account > My Orders or contact our support team.

You can pay by credit/debit card, cash on delivery, or bank transfer/EFT. Installment payments are available for card payments.

All payments are protected by 256-bit SSL encryption using the iyzico and 3D Secure infrastructure.

You can compare product descriptions based on frequency of use, material, size, and your budget; if you're unsure, you can ask our support team for help.

Connection dimensions may vary by model. We recommend that you check the compatibility information in the product description.

Yes, you can place an order as a guest. A membership, however, allows you to track your orders and offers special discounts.

You can use the "Forgot my password" link on the login screen to send a reset link to your email.