DELIVERY TERMS

YT Shisha (It is very important to us that the orders you place through YT Shisha are delivered to you as quickly and securely as possible. You can find detailed information about our delivery processes below:

1. ORDER PREPARATION AND SHIPPING TIMES

Orders placed on our website are typically processed after payment is confirmed 1 up to 3 business days They are carefully prepared and delivered to our contracted shipping company. Orders placed on weekends (Saturday–Sunday) and on public holidays are processed on the first business day following the order date. Due to high volume during sale periods or special promotional days, minor delays may occur during these times.

2. SHIPPING COSTS AND CARRIERS

• Your Orders Hepijet It is delivered to your address with our guarantee.
• Our standard shipping fee 110₺‘and is added to your cart total during the checkout process.
• 1000₺ Free shipping on all orders of $X or more It's free.

3. DELIVERY TIME AND ORDER TRACKING

After your order has been handed over to the shipping company, the shipping company will send a Shipping Tracking Number / Link will be shipped. Delivery time, depending on your province and district, is approximately 1-4 business day varies. For deliveries to areas with limited access—such as villages and small towns (where deliveries are made on specific days of the week)—this timeframe may be longer.

4. THINGS TO KEEP IN MIND AT THE TIME OF DELIVERY (VERY IMPORTANT)

When receiving your package, it is very important to inspect your items from the outside in the presence of the delivery person:

• If the package shows any signs of damage—such as being crushed, torn, wet, or previously opened—please Do not accept delivery under any circumstances.
• To the delivery person “"Damage Assessment Report" Please return the package to the delivery person by handing it to them.
• Address the situation without delay info@ytshisha.com Please report this to our customer service department. For packages that were accepted without a damage report and were later reported as damaged, our company cannot accept liability for issues caused by the shipping carrier during the return or exchange process.

5. CASE WHERE THE RECIPIENT IS NOT PRESENT AT THE DELIVERY ADDRESS

If the shipping company is unable to reach you or the person designated to receive the order at the specified address, it will leave a notice at your door or notify you via text message. In this case, your package 3 ((3) business days You must pick up the package in person from the shipping branch to which you are assigned. Packages not picked up within the specified time frame will be returned to the YT Shisha warehouse. If a reshipment is requested for packages returned to us due to the recipient’s failure to pick them up, the resulting shipping costs will be the recipient’s responsibility.