CANCELLATION, RETURN, AND REFUND POLICY
YT Shisha Customer satisfaction is our top priority. For any return or exchange requests you may have regarding products purchased from our website, the following conditions apply in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
1. RETURN POLICY AND CONDITIONS (RIGHT OF WITHDRAWAL)
Starting from the date you received the item(s) in your order 14 ((fourteen) days You may return the item without providing any reason. For your return to be accepted, the following conditions must be met:
- Product Definitely unused, unwashed and it should not have any scent of perfume, sweat, or disinfectant.
- The product's original tags must not have been removed and must still be attached.
- The product must be returned complete and undamaged, along with its original box/packaging and all accessories, if any.
2. NON-RETURNABLE PRODUCTS (HYGIENE REQUIREMENTS)
In accordance with consumer protection laws, the right of withdrawal and returns do not apply to certain product categories that pose health and hygiene risks. These products are as follows:
- The packaging, tape, seal, or package has been opened mouthpieces, hoses, pre-packaged flavor/molasses products, and hookah charcoal.
- Products that have become deformed or stained (from makeup, foundation, etc.) during testing.
- Products that have been custom-made or modified to meet your personal preferences.
* Mouthpieces, mouthpieces, and flavor products whose hygiene packaging or hygiene seal has been opened or that have been used will be refused for return and shipped back to the buyer, even if they are sent to us.
3. HOW DOES THE RETURN PROCESS WORK?
To initiate your return, please follow the steps below:
- Within 14 days of the delivery date info@ytshisha.com Please contact us at this address or via our customer service line at [Your WhatsApp Number], providing your order number and the reason for the return.
- After receiving approval for the return, please pack the product securely along with the invoice or delivery note.
- The product is available through our partner Hepsijet Please send it to us through our designated shipping company. (For shipments made through carriers other than our designated one, the shipping fee is the responsibility of the recipient.)
4. REIMBURSEMENT PROCESS
Once the products you return arrive at our warehouse, our team of experts will inspect them during the quality control process to ensure they meet the return criteria.
- If the product meets the return criteria, your refund will be approved and processed within the statutory period of 14 during the day is completed.
- Your refund will be issued using the same payment method you used when placing your order (credit card, debit card, etc.).
- The time it takes for the refund amount to appear in your bank account or on your credit card may vary depending on your bank's processing procedures (it usually takes 2–7 business days).
- For purchases made in installments, your bank may credit the refund amount to your card in installments. This is entirely subject to your bank’s procedures.
5. DELIVERY OF DEFECTIVE OR INCORRECT PRODUCTS
If the package is damaged when your order arrives, have the delivery person fill out a “Damage Report.” If, upon opening the package, you find a product with a manufacturing defect or one that differs from what you ordered, please contact us on the same day without using the product. YT Shisha will cover all shipping costs for returns and exchanges of defective or incorrect products.